Handling the Difficult Caller

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How do I screen calls?

Handling the Difficult Caller

When a persistent caller insists on speaking only with the boss, try this tact "Ms. Rogers is not available at the moment. I'll be happy to take a message." Or, more directly, "I'm sorry, but Ms. Rogers doesn't speak with people she doesn't know until she knows the purpose of their call."

   

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Barbara Gibson