June 18, 2010, Newsletter Issue #221: Resolving Conflict

Tip of the Week

Conflict is bound to occur in any setting where people work in close proximity. Don´t let conflict steal your productivity. Instead, use it to your advantage by working together to identify the problem:
Analyze the problem in the light of common and differing interests
Draft possible resolutions
After discussing and ranking solutions, determine a compromise
Allow some time to work through the solution and then lastly
Revisit the problem and evaluate the success of resolution plan

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