![]() ![]()
|
Handling the Difficult CallerWhen a persistent caller insists on speaking only with the boss, try this tact "Ms. Rogers is not available at the moment. I´ll be happy to take a message." Or, more directly, "I´m sorry, but Ms. Rogers doesn´t speak with people she doesn´t know until she knows the purpose of their call."
|
|||||||||||||||||||||||||||||||||||||